You may find answers to frequently asked questions below.

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AskAccount Theft travia2 How long does it take to recover my hacked account?

Please allow us 15 days from receipt of your inquiry for us to complete the process.

Account recovery requires an exhaustive investigation of tracking and verifying your items, purchases and more in order to accurately determine the eligibility for restoration.

The processing time may take longer if the account in issue is in violation of our in-game policies and/or if we receive a counterclaim against the account.

We ask for your patience and kind understanding.

Thank you.

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